I just had an experience with a customer service rep that left me shaking my head… I called about an issue with my internet, and after waiting on hold for 40 minutes, the agent still couldn’t help me without transferring me to another department. It’s like they aren’t even trained to handle basic questions! Just makes you wonder why companies can’t get this right.
I’ve been there too! After a similar 40-minute wait, I learned to ask for a supervisor right away. It can save so much time! 
.
, I feel your pain! I once waited over 30 minutes only to be told I needed to call another number. It’s frustrating when they don’t seem equipped to handle the basics.
, I totally get that! After waiting 40 minutes, I once got told to try a different modem troubleshooting step I’d already done. It felt like such a waste.